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Reduce Manual Tasks
HorizonGO automates routine work like invoicing, document handling, and settlements. Back-office staff can focus on important tasks instead of repetitive busywork.
Faster Billing & Payments
Driver documents are available instantly and settlements happen automatically. Billing is completed faster with fewer mistakes, improving accuracy.
Quick Reports & Insights
All back-office data is centralized and accessible in real time. Reports can be generated with a single click for easy analysis.
orizonGO gives back-office teams a centralized view of all fleet operations, driver activities, and load status. Real-time dashboards help monitor workflows and identify bottlenecks quickly.
Create detailed operational and financial reports instantly. Make informed decisions quickly with insights on revenue, costs, and fleet performance.
Generate invoices, settlement sheets, and payments automatically. Reduce manual errors, save time, and ensure drivers and vendors are paid accurately and on time.
Streamline routine tasks like approvals and reminders. Focus on high-value work while HorizonGO handles repetitive back-office processes automatically.
Attach, store, and retrieve all shipment documents effortlessly. Keep invoices, delivery notes, and contracts organized in one secure system for faster processing, anytime, anywhere.
Connect with drivers, dispatchers, and stakeholders instantly. Receive updates, share documents, and resolve issues without delays to keep operations running smoothly.
Backoffice in truck dispatching refers to the administrative and operational support that helps dispatchers manage routes, drivers, billing, and documentation efficiently without being on the front line of dispatch calls.
Duties include handling load documentation, rate confirmations, billing and invoicing, tracking shipments, updating Transport Management Systems (TMS), communicating with clients and drivers, and ensuring compliance with regulations. In addition, responsibilities extend to monitoring payment status, preparing settlement reports, and maintaining accurate records for audits. The role also involves coordinating with dispatch teams, resolving discrepancies, and providing timely updates to stakeholders. Strong attention to detail, organizational skills, and the ability to manage multiple tasks are essential to ensure smooth back‑office operations and reliable customer service.
Backoffice services include dispatch support, invoicing, payroll processing for drivers, managing PODs (Proof of Delivery), customer communications, data entry, and administrative reporting to improve operational efficiency.
Essential skills include strong organization, attention to detail, data entry proficiency, knowledge of TMS software, communication skills, problem-solving, and multitasking under pressure.
Salaries vary by experience and company size, but senior backoffice coordinators or dispatch managers can earn higher pay, often ranging between $50,000 to $80,000 annually in the U.S., depending on responsibilities and location.
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