HorizonGo LLC (also operating as Melton Technologies, Inc.) (“HorizonGo,” “we,” “us,” or “our”) is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, share, and secure your information when you access or interact with our website, cloud-based platform, mobile application, or any other associated services (collectively, the “Services”). By using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect:
   We may collect the following types of information:
   Account Information: Name, email address, contact number, company, job title, and credentials.
   Usage and Technical Data: IP address, device ID, browser type, session activity, crash logs, operating system, and mobile network information.
   Geolocation: With your explicit permission, our mobile app may access your location to enable real-time dispatch tracking and delivery optimization.
   Communication Data: Messages, feedback, support inquiries, or other correspondence submitted through the platform.
   Device Permissions: Access to camera, storage, notifications, and other device features necessary for app functionality.

2. Purpose of Data Use:
   We use your information for purposes including: Account creation, authentication, and management; delivering core platform functionality such as dispatch, invoicing, and settlements; enhancing system performance, user experience, and customer support; sending administrative updates, notifications, or legal notices; detecting and preventing fraudulent or unauthorized activities; and ensuring compliance with legal and regulatory obligations. Our processing activities are based on user consent, contractual necessity, legitimate interests, and legal compliance.

3. Data Sharing and Disclosure:
   We do not sell your data. Information may be shared only in the following circumstances: Service Providers: Trusted vendors supporting our operations under strict confidentiality agreements; Legal Requirements: When required by law, court orders, or law enforcement authorities; Corporate Events: During mergers, acquisitions, or asset transfers, your information may be part of the transferred assets. All data sharing is conducted with appropriate safeguards to maintain confidentiality and integrity.

4. Cross-Border Data Transfers:
   Your data may be processed or stored in the United States or other jurisdictions. Where applicable, we implement safeguards such as Standard Contractual Clauses (SCCs) to ensure compliance with GDPR and other international data protection standards.

5. Data Retention:
   We retain personal information only as long as necessary to deliver services, fulfill contractual and legal obligations, and maintain operational records, logs, and backups. Data that is no longer required will be securely deleted or anonymized in accordance with our retention policy.

6. Security Measures:
   We implement technical and organizational safeguards to protect your information, including encrypted data transmission (TLS), multi-factor authentication for administrative access, intrusion detection and security monitoring, and secure data center hosting with access control. Despite our best efforts, no system can guarantee absolute security. Users are encouraged to maintain secure access credentials and report any suspected unauthorized activity.

7. User Rights and Controls:
   Depending on your location, you may have the right to access, update, or correct your personal information; request deletion or data portability; object to or restrict certain data processing activities; withdraw previously given consent; and file a complaint with a relevant data protection authority. Requests can be submitted via email to support@horizongo.net.

8. Data from Children:
   Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us for prompt deletion.

9. Cookies and Tracking Technologies:
   We may use cookies, analytics tags, and similar technologies to improve your user experience. You may manage cookie preferences through your browser settings. Currently, we do not respond to “Do Not Track” signals, pending standardization across the web ecosystem.

10. Privacy Rights:
    You may review, change, or terminate your account at any time. If you are a resident in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority (http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm). If you are a resident in Switzerland, contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

11. Policy Updates:
    We may update this Privacy Policy periodically to reflect changes in laws, technology, or services. Material changes will be communicated via the website or direct notifications. Your continued use of our Services indicates your agreement to the updated terms.

12. Contact Information:
    For any questions regarding this policy or your personal data, please contact: HorizonGo LLC (Melton Technologies, Inc.), 16350 Bruce B Downs Boulevard, Suite #46247, Tampa, Florida 33646, United States, Email: support@horizongo.com